Due to the nature of the product, all sales are final and returns are not accepted. If you are unhappy with your order please contact us and we will do our best to make it right. (Note: If you are unhappy with you popcorn, please do not eat the popcorn, we may request you return it free of charge in order for our quality control team to test and get to the source of the issue) 

If you receive an item that has been damaged or if your order is incorrect, we will replace the item (at no additional cost) or issue a refund. 

During hot months, Cookies n' Cream, Chicago Baked Cheddar, Caramel, Chocolate Caramel, and Dark Chocolate Espresso are susceptible to melting if left in the sun for too long. To prevent this please be sure your package will be delivered to a shady place or that you will be there to receive your delivery. If your popcorn is melted at all, you can place the bag in the refrigerator for about an hour and it will be good to eat.